{"id":5141,"date":"2026-06-18T14:37:38","date_gmt":"2026-06-18T18:37:38","guid":{"rendered":"https:\/\/icisnature.ca\/?page_id=5141"},"modified":"2026-06-18T14:40:29","modified_gmt":"2026-06-18T18:40:29","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/icisnature.ca\/en\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5141\" class=\"elementor elementor-5141\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca7ca3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca7ca3c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9016c50\" data-id=\"9016c50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bde2b5 elementor-widget elementor-widget-heading\" data-id=\"1bde2b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeaaaec elementor-widget elementor-widget-text-editor\" data-id=\"eeaaaec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>Derni\u00e8re mise \u00e0 jour : Juin 2026<\/strong><\/p><p class=\"isSelectedEnd\">Chez <strong>Icis Nature<\/strong>, la satisfaction de nos clients est une priorit\u00e9. Si vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, nous vous invitons \u00e0 consulter notre politique de remboursement et de retour ci-dessous.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>1. D\u00e9lai de retour<\/p><p class=\"isSelectedEnd\">Vous disposez d&rsquo;un d\u00e9lai de <strong>30 jours suivant la r\u00e9ception de votre commande<\/strong> pour demander un retour ou un remboursement.<\/p><p class=\"isSelectedEnd\">Pass\u00e9 ce d\u00e9lai, nous ne pourrons malheureusement plus accepter de demande de retour ou de remboursement.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>2. Conditions d&rsquo;admissibilit\u00e9<\/p><p class=\"isSelectedEnd\">Pour \u00eatre admissible \u00e0 un retour, le produit doit :<\/p><ul data-spread=\"false\"><li><p>\u00catre inutilis\u00e9;<\/p><\/li><li><p>\u00catre dans son \u00e9tat d&rsquo;origine;<\/p><\/li><li><p>\u00catre retourn\u00e9 dans son emballage d&rsquo;origine;<\/p><\/li><li><p>\u00catre accompagn\u00e9 d&rsquo;une preuve d&rsquo;achat ou du num\u00e9ro de commande.<\/p><\/li><\/ul><p class=\"isSelectedEnd\">Tout produit ne respectant pas ces conditions pourra \u00eatre refus\u00e9.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>3. Produits non remboursables<\/p><p class=\"isSelectedEnd\">Pour des raisons d&rsquo;hygi\u00e8ne, de s\u00e9curit\u00e9 et de qualit\u00e9, certains produits ne peuvent \u00eatre ni retourn\u00e9s ni rembours\u00e9s, notamment :<\/p><ul data-spread=\"false\"><li><p>Les produits d\u00e9j\u00e0 ouverts ou utilis\u00e9s;<\/p><\/li><li><p>Les produits alimentaires ou p\u00e9rissables;<\/p><\/li><li><p>Les cartes-cadeaux;<\/p><\/li><li><p>Les produits num\u00e9riques t\u00e9l\u00e9chargeables;<\/p><\/li><li><p>Certains produits de sant\u00e9 ou de soins personnels.<\/p><\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><p>4. Produits endommag\u00e9s ou d\u00e9fectueux<\/p><p class=\"isSelectedEnd\">Si vous recevez un produit d\u00e9fectueux, endommag\u00e9 ou non conforme \u00e0 votre commande, veuillez communiquer avec nous dans les meilleurs d\u00e9lais \u00e0 l&rsquo;adresse suivante :<\/p><p class=\"isSelectedEnd\"><strong>Courriel :<\/strong> <a href=\"mailto:icisnature@gmail.com\">icisnature@gmail.com<\/a><\/p><p class=\"isSelectedEnd\">Afin de faciliter le traitement de votre demande, nous pourrons vous demander des photos du produit concern\u00e9.<\/p><p class=\"isSelectedEnd\">Apr\u00e8s v\u00e9rification, nous proc\u00e9derons, selon le cas, \u00e0 un remplacement ou \u00e0 un remboursement.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>5. Remboursements<\/p><p class=\"isSelectedEnd\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous informerons par courriel de l&rsquo;acceptation ou du refus de votre demande.<\/p><p class=\"isSelectedEnd\">Si celle-ci est approuv\u00e9e, le remboursement sera effectu\u00e9 sur le mode de paiement utilis\u00e9 lors de l&rsquo;achat dans un d\u00e9lai de quelques jours ouvrables, selon les d\u00e9lais de votre institution financi\u00e8re.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>6. Remboursement en retard<\/p><p class=\"isSelectedEnd\">Si vous n&rsquo;avez pas encore re\u00e7u votre remboursement :<\/p><ul data-spread=\"false\"><li><p>V\u00e9rifiez votre compte bancaire;<\/p><\/li><li><p>Contactez votre compagnie de carte de cr\u00e9dit;<\/p><\/li><li><p>Communiquez avec votre institution financi\u00e8re, car certains d\u00e9lais de traitement peuvent s&rsquo;appliquer.<\/p><\/li><\/ul><p class=\"isSelectedEnd\">Si le probl\u00e8me persiste, veuillez nous \u00e9crire \u00e0 :<\/p><p class=\"isSelectedEnd\"><a href=\"mailto:icisnature@gmail.com\"><strong>icisnature@gmail.com<\/strong><\/a><\/p><div contenteditable=\"false\"><hr \/><\/div><p>7. Articles en promotion<\/p><p class=\"isSelectedEnd\">Les articles vendus en promotion, en liquidation ou b\u00e9n\u00e9ficiant d&rsquo;un rabais sp\u00e9cial sont consid\u00e9r\u00e9s comme des <strong>ventes finales<\/strong> et ne peuvent faire l&rsquo;objet d&rsquo;un remboursement, sauf en cas de d\u00e9faut de fabrication.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>8. \u00c9changes<\/p><p class=\"isSelectedEnd\">Nous rempla\u00e7ons uniquement les produits d\u00e9fectueux ou endommag\u00e9s.<\/p><p class=\"isSelectedEnd\">Si vous souhaitez obtenir un \u00e9change pour le m\u00eame article, veuillez communiquer avec notre service \u00e0 la client\u00e8le \u00e0 l&rsquo;adresse suivante :<\/p><p class=\"isSelectedEnd\"><a href=\"mailto:icisnature@gmail.com\"><strong>icisnature@gmail.com<\/strong><\/a><\/p><p class=\"isSelectedEnd\">Les modalit\u00e9s de retour vous seront alors communiqu\u00e9es.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>9. Retours<\/p><p class=\"isSelectedEnd\">Avant de retourner un produit, veuillez obligatoirement communiquer avec notre service \u00e0 la client\u00e8le afin d&rsquo;obtenir les instructions n\u00e9cessaires.<\/p><p class=\"isSelectedEnd\">Les frais d&rsquo;exp\u00e9dition li\u00e9s au retour sont \u00e0 la charge du client, sauf si le retour est caus\u00e9 par une erreur de notre part ou par un produit d\u00e9fectueux.<\/p><p class=\"isSelectedEnd\">Les frais de livraison initiaux ne sont pas remboursables.<\/p><p class=\"isSelectedEnd\">Pour les articles de valeur, nous recommandons fortement d&rsquo;utiliser un service de livraison avec num\u00e9ro de suivi ou une assurance transport.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>10. Cadeaux<\/p><p class=\"isSelectedEnd\">Si le produit a \u00e9t\u00e9 achet\u00e9 comme cadeau et exp\u00e9di\u00e9 directement au destinataire, un cr\u00e9dit correspondant \u00e0 la valeur du produit retourn\u00e9 pourra \u00eatre accord\u00e9 apr\u00e8s r\u00e9ception et inspection.<\/p><p class=\"isSelectedEnd\">Dans le cas contraire, le remboursement sera effectu\u00e9 au client ayant effectu\u00e9 l&rsquo;achat initial.<\/p><div contenteditable=\"false\"><hr \/><\/div><p>11. Nous contacter<\/p><p class=\"isSelectedEnd\">Pour toute question concernant notre politique de remboursement et de retour, notre \u00e9quipe demeure \u00e0 votre disposition.<\/p><p class=\"isSelectedEnd\"><strong>Courriel :<\/strong> <a href=\"mailto:icisnature@gmail.com\"><strong>icisnature@gmail.com<\/strong><\/a><\/p><p>Nous nous engageons \u00e0 r\u00e9pondre \u00e0 vos demandes dans les meilleurs d\u00e9lais et \u00e0 trouver une solution adapt\u00e9e \u00e0 votre situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement et de retour Derni\u00e8re mise \u00e0 jour : Juin 2026 Chez Icis Nature, la satisfaction de nos clients est une priorit\u00e9. Si vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, nous vous invitons \u00e0 consulter notre politique de remboursement et de retour ci-dessous. 1. D\u00e9lai de retour Vous disposez d&rsquo;un d\u00e9lai de [&hellip;]<\/p>\n","protected":false},"author":3220,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5141","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement et de retour - IcisNature<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icisnature.ca\/en\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retour - IcisNature\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursement et de retour Derni\u00e8re mise \u00e0 jour : Juin 2026 Chez Icis Nature, la satisfaction de nos clients est une priorit\u00e9. 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